12/30 TC:Nova Login Server Down

[learningdisease]

Hi all,

As of 4am EST today, the login server is offline on TC:Nova. This will cause you to receive "Bad Password or account in use" errors when trying to login.

Please try again later or stay tuned to IRC (#swgemu on irc.swgemu.com) for details.

Thanks for your patience.

[Vlada]

Thanks for keeping us informed. ;)

[Pratt]

Yeah ditto. ^^^

[smudger]

yeah ty good to know i was wondering what was wrong

[Kijek]

Thanks for the Info. Can't wait till its open again.

[Deachus Cruairchall]

Thanks for the info--I thought I screwed something up yesterday by running two instances for a while. Makes me feel better.

[Kitigruqe]

Thanks for the info!

If you leave the game running and alt-tab out after getting the error message, can you alt-tab back in later to try connecting to the login server again, or is fully exiting the game better?

[Kijek]

Kitigruqe, you should be able to do that.

['Asno']

Lol good, I was freaking out. My power went out while I was playing earlier, so I thought that screwed something up.

[Poth]

thanks for letting us know, i was getting a bit worried.. thought it got hacked lol

[lunatec]

Hi all,

As of 4am EST today, the login server is offline on TC:Nova. This will cause you to receive "Bad Password or account in use" errors when trying to login.

Please try again later or stay tuned to IRC (#swgemu on irc.swgemu.com) for details.

Thanks for your patience.

Hey LD,


YOU LOST THE GAME AND BROKE MY INTERWEBZ


Meanie

[monkeyshorts]

I was OMG!! Someone hacked my account!!!!!

I hope it comes up soon.

[TugNut]

6 hours its been down just for a update :p might be a down for 8 hours again?

[marauder144]

Fear not, TugNut. In the words of the great:

There is still hope!!!

[coolthud]

Thanks for keeping us informed. I thought I'd maybe installed things wrong again heh (wouldnt be a first time.... lol).

[Valkyra]

Seems to be working now.

[Kijek]

Seems to be working now.

Yeah it is OPEN again !CONFIRMED!

[sol invictus]

down again?

[Hoodbrd]

appears that way

[masterbexi]

6 hours its been down just for a update :p might be a down for 8 hours again?

no update, just fail-more hosting

[bballdude]

The LPE is a liar

[marauder144]

Deadlocked now.

[Vlada]

This issue has been resolved.

Move along, nothing to see here...

[Phlier]

This issue has been resolved.

Move along, nothing to see here...

It has? I'm still stuck at "Connecting to the Login Server".

[marauder144]

Yeah, me too.

Hacks?

[Vlada]

Maybe its down "again". because i know for a fact that it was up for a while.

[marauder144]

This issue has been resolved.

Move along, nothing to see here...

[Vlada]

This issue has been resolved.

Move along, nothing to see here...

Good one. :)

[marauder144]

I try.

[Echoesintime]

Ill just post this here because I'd hope somebody of the server tech could see it:

I think the reasoning behind your log in server issue is because of idle clients. I see that even people trying to create characters are being "timed out" because of possible overload on the log in sever, making it appear "broken". This could be fixed one of two ways. Increase the amount of clients active and connections active (connections being people who aren't actually logged in) and by decreasing the amount of idle clients with adding a timeout function, OR creating a protocol which cycles idle clients and connections in order to let newer ones on, and older ones released.

I hope this might solve your problem.

- Echoes

[ScolirkApoelo]

I'm able to "log-in", however connecting to the server doesn't work. I click my character and it tries to connect forever.

['Asno']

I'm able to "log-in", however connecting to the server doesn't work. I click my character and it tries to connect forever.

Same here!! What is going on lol

[Mike235]

the forums and the lpe says the server is online but I can't go in...

help... lol.

[Ediwaos]

the forums and the lpe says the server is online but I can't go in...

help... lol.

Server is, most likely, deadlocked. Please refer to the following post for more information.

http://www.swgemu.com/forums/showthread.php?t=24006

[skulltaker]

Cant get in either.

Oh well I'll play dragon age for abit

[Philip]

Cant get in either.

Oh well I'll play dragon age for abit

cool.

[Jarac]

What's happening!?

[Raithe]

Is the server still in deadlock?

I tried to get on today using this account and found myself unable to create a new toon, just kept saying "Connecting to Galaxy" and wouldn't push on to creation.

[Everlong18]

Is the server still in deadlock?

I tried to get on today using this account and found myself unable to create a new toon, just kept saying "Connecting to Galaxy" and wouldn't push on to creation.

Seems to be for me. Won't connect at all.

[Vlada]

Please check IRC #status channel for correct server status info.

[Phlier]

Please check IRC #status channel for correct server status info.

Thanks for that. Much more accurate/up-to-date than the "Galaxies List" on the left side of the page.

[c0w]

ok how will this prob be solved? woundt it be enough to restart the server, so also the deadlocked threads would restart. are there always that much issues? im playing for about a 1 week now and every 2 days im not able to log in :D

[Poocho]

For those watching the multiple Status threads, this could seem lazy, but...

If it's deadlocked, then someone needs to manually reset the server. The last I heard, there are only 3 people who can do that, and they're all living in European timezones. That combined with the fact that they have RL concerns taking priority like the rest of us, and the server could be up in minutes or hours. You can feel free to watch the loading screen or the IRC #status channel, but I personally am gonna do some laundry for a bit.

Hope I helped,
Poocho :)

[Ediwaos]

For those watching the multiple Status threads, this could seem lazy, but...

If it's deadlocked, then someone needs to manually reset the server. The last I heard, there are only 3 people who can do that, and they're all living in European timezones. That combined with the fact that they have RL concerns taking priority like the rest of us, and the server could be up in minutes or hours. You can feel free to watch the loading screen or the IRC #status channel, but I personally am gonna do some laundry for a bit.

Hope I helped,
Poocho :)

Well said and I don't know how many times its going to have to be said. There is a rule to follow when it comes to forums: Before you post, search. If you search for it, most likely an answer you will find....

[hardroc20]

anyone know if the servers are still down or dead locked cause i just tried to log in and can't get past the select your char part

[Poocho]

Well, what did you see when you checked the IRC #status channel? You know, when you read what we said above, went to the IRC as linked on the menu bar on the left, clicked on "Channels" on the top, and then saw in bright red all-capped letters "TC Status: DEADLOCKED"?

Ok, I'm sorry for the sarcasm, but on this very page we've made it clear how to find out server status easier than bothering to make a post.

Again, just trying to be helpful,
Poocho :)

[Ediwaos]

Well, what did you see when you checked the IRC #status channel? You know, when you read what we said above, went to the IRC as linked on the menu bar on the left, clicked on "Channels" on the top, and then saw in bright red all-capped letters "TC Status: DEADLOCKED"?

Ok, I'm sorry for the sarcasm, but on this very page we've made it clear how to find out server status easier than bothering to make a post.

Again, just trying to be helpful,
Poocho :)

As I said, how many times is it going to have to be said. There are plenty of very CLEARLY DEFINED ways of checking server status. Even if you are a complete noob to SWGEmu, and I say that with all due respect of course, it is not hard to find a way to check the status. And you made a post following both Poocho and my posts regarding how to check for a proper server status. Again people, the general rule of forums: Search first, post later.

[erminator]

macro name: Confused
/say omg...I cant log in;
/run north;
/hitwall1;
/stand;
/say omg..I cant log in;
/run west;
/hitwall2;
/stand;
/say omg..I cant log in;
/run south;
/hitwall3;
/stand;
/say omg...I cant log in;
/run east;
/hitwall4;
/stand;
/macro confused;

my advice type /dump
:P happy new year all

[Labyrinth]

macro name: Confused
/say omg...i cant log in;
/run north;
/hitwall1;
/stand;
/say omg..i cant log in;
/run west;
/hitwall2;
/stand;
/say omg..i cant log in;
/run south;
/hitwall3;
/stand;
/say omg...i cant log in;
/run east;
/hitwall4;
/stand;
/macro confused;

my advice type /dump
:p happy new year all
And a happy new year to you as well. :D

[Cogliostro1980]

I can get logged in but I can't create a character on the server (my first one)

[Blademaster56]

I can get logged in but I can't create a character on the server (my first one)

/flameblanket

[Philip]

I can get logged in but I can't create a character on the server (my first one)

Baby jesus just shed a tear.

[Ediwaos]

I can get logged in but I can't create a character on the server (my first one)

Please close your eyes, and walk toward the sound of on-coming traffic.

Thank you and please don't come again.....

Seriously, use the search feature in the forums or check out the IRC server. Chances are since everyone else is whining about not being able to connect and others are responding with all very similar messages, you might want to actually open your eyes and read them every now and then :)

[sheeno]

Please close your eyes, and walk toward the sound of on-coming traffic.

Thank you and please don't come again.....

Seriously, use the search feature in the forums or check out the IRC server. Chances are since everyone else is whining about not being able to connect and others are responding with all very similar messages, you might want to actually open your eyes and read them every now and then :)
Not very welcoming is it, my first thought was a software issue at my end of the line, and although I did check the forums before posting, I can understand the reasons why people want clarification as to why things dont work like they ought to.

Be Excellent to each other...and play nice

[Vlada]

http://i21.photobucket.com/albums/b265/mujadaddy/TCstatus.gif

This was on top of every page during one of our longer deadlocks almost a year ago. While some people got seizures and epileptic attacks from it others had no problems and went on to create over 50 server status threads. Ahhh, good times.

[Kitigruqe]

I've not been around the emu for very long at all, and I don't mean to step over any boundaries or whatever. I think that no matter how clear and easily obtainable information about server status is, people are going to post questions about it whenever they have a problem. They will fail to look through recent posts or do any sort of searching to notice that their problems are in no way unique.

However, I think that at least some of that could be limited by making the information a little bit more verbose or accessible. As I said, I've only been around for a short time (under a month), but several times I have been confused by the web page and launchpad clearly showing the server as "ONLINE", but then being unable to actually login and as a result wondering if I had some problem unique to me or if there was a server problem.

Yes, the IRC information is available. I don't have an IRC client, and haven't for about 16 years. I don't mean for that to sound snarky -- I can see how would be a good tool for coordinating and communicating in an open-source project, I just personally have moved away from it. Yes, there is the java client available on the web page. I personally don't like installing java because I tend to think that enabling java in a browser opens up more annoyances and potential vulnerabilities than the value of its few worthwhile uses.

While I have refrained from posting before searching, I can easily understand how people are tempted to just ask away the minute they have a problem. Particularly when the web page and launchpad are reporting that everything is "online". Perhaps there could be a second line below the Online/Offline information that adds more specific info, ala:

TC: Nova
Online
(Normal) / (Deadlocked) / (Login Server Down)

I would think a script to fetch that extra info from the IRC channel could be made, or it could even come from a twitter feed or something.

Again I'm not trying to complain or step on anybody's shoes, I just think that some of the excess forum posts would go away if the information was more readily available and the IRC option is just a bit less than ideal for some.

[Hazuya]

I've not been around the emu for very long at all, and I don't mean to step over any boundaries or whatever. I think that no matter how clear and easily obtainable information about server status is, people are going to post questions about it whenever they have a problem. They will fail to look through recent posts or do any sort of searching to notice that their problems are in no way unique.

However, I think that at least some of that could be limited by making the information a little bit more verbose or accessible. As I said, I've only been around for a short time (under a month), but several times I have been confused by the web page and launchpad clearly showing the server as "ONLINE", but then being unable to actually login and as a result wondering if I had some problem unique to me or if there was a server problem.

Yes, the IRC information is available. I don't have an IRC client, and haven't for about 16 years. I don't mean for that to sound snarky -- I can see how would be a good tool for coordinating and communicating in an open-source project, I just personally have moved away from it. Yes, there is the java client available on the web page. I personally don't like installing java because I tend to think that enabling java in a browser opens up more annoyances and potential vulnerabilities than the value of its few worthwhile uses.

While I have refrained from posting before searching, I can easily understand how people are tempted to just ask away the minute they have a problem. Particularly when the web page and launchpad are reporting that everything is "online". Perhaps there could be a second line below the Online/Offline information that adds more specific info, ala:

TC: Nova
Online
(Normal) / (Deadlocked) / (Login Server Down)

I would think a script to fetch that extra info from the IRC channel could be made, or it could even come from a twitter feed or something.

Again I'm not trying to complain or step on anybody's shoes, I just think that some of the excess forum posts would go away if the information was more readily available and the IRC option is just a bit less than ideal for some.

What nice, pleasent comment/response.

Some of the posters above obviously expressed their disappointment less productively.

[Ediwaos]

Not very welcoming is it, my first thought was a software issue at my end of the line, and although I did check the forums before posting, I can understand the reasons why people want clarification as to why things dont work like they ought to.

Be Excellent to each other...and play nice

No my comment wasn't very excellent. However, read above this comment at previous posts and you will see why it is very annoying for someone to keep whining about not being able to connect when it clearly states above how to check status of the server. Chances are that if there are mass numbers of people complaining and being told where to look, you will find your answers there too.

And also, just as a reminder, but also an answer as to why things "don't work like they ought to", read the name of the server. If you are looking for a 100% bug free game that works exactly they way it "ought to", then you are looking in the wrong place my friend.

The SWGEmu team has and continues to do extraordinary things with limited resources. The current release is by no means the final one nor is it bug free. There is a reason why the server is called test center. If you have beta testing experience then you should not be surprised about server outages, code changes, major bugs, server wipes, ... etc. This is the ebb and flow of the testing stage in a project.

Oh and another reminder, I do not see any charges, fees, or other financial requirements to be a part of the community testing this project. I do not feel that I, nor anyone else, is owed clarification, or anything else for that matter, as to why something may not be up to par. While it may help testers to better understand the status of the project, certainly no one is "owed" anything having paid nothing.

So again, just to clarify my words so that it is not mistaken, I am an outsider looking in and am in no way a part of the SWGEmu project. I am simply a lover of SWG in its previous form and I see great things have come and will continue to come from this project. If anyone decides to join this project in its current phase, which again is testing, and has the expectation of coming in, sitting down, and playing a game that is 100% working with no bugs, working as it ought to as you put it, they are seriously mistaken. If these are your intentions, please either think twice or do not complain when things don't work as you feel they should.

[Hazuya]

No my comment wasn't very excellent. However, read above this comment at previous posts and you will see why it is very annoying for someone to keep whining about not being able to connect when it clearly states above how to check status of the server. Chances are that if there are mass numbers of people complaining and being told where to look, you will find your answers there too.

What is annoying is your whining about others whining.

If one doesnt visit the forums often and dig into exactly what "Online" means, it can be confusing.

To most people, at a quick glance, "Online" (in ref. to the TC status) means just that.

To you and others it means "Check the IRC for the real status".

If one could simply make "Online" just that alot of questions would be put to rest at a glance.

So, don't be so upset if someone gets a little confused and berate them for an honest question.

[Vlada]

So, don't be so upset if someone gets a little confused and berate them for an honest question.

That "honest question" is against the rules of this forum.

[Ediwaos]

What is annoying is your whining about others whining.

If one doesnt visit the forums often and dig into exactly what "Online" means, it can be confusing.

To most people, at a quick glance, "Online" (in ref. to the TC status) means just that.

To you and others it means "Check the IRC for the real status".

If one could simply make "Online" just that alot of questions would be put to rest at a glance.

So, don't be so upset if someone gets a little confused and berate them for an honest question.

Please reference my edit above for a better understanding. Thanks in advance.

[Hazuya]

That "honest question" is against the rules of this forum.

So understanding what "Online" means is against the rules?

It wasnt clear to me until I read what others had posted.

What sense does it make to have "Online" in regards to status and it really doesnt mean that.

Then have people who don't understand either and then get comments like "standing in roads and face traffic" as your punishment??

It's rude and uncalled for.

[Hazuya]

Please reference my edit above for a better understanding. Thanks in advance.

I have nothing to understand.

I read and I understand.

I don't need to put others down though with thoughtless comments so I feel better about myself.

I'll bet your toon is a Jedi................

[Vlada]

Asking about server status in any way, shape or form on this forum is against the rules.

[Hazuya]

Asking about server status in any way, shape or form on this forum is against the rules.

So telling me the definition of "Online" in regards to server stauts is againist the rules??

[Vlada]

So telling me the definition of "Online" in regards to server stauts is againist the rules??

You are not very bright are you, or are you just trying to convince everyone that you are right by acting stupid?

[Ediwaos]

I have nothing to understand.

I read and I understand.

I don't need to put others down though with thoughtless comments so I feel better about myself.

I'll bet your toon is a Jedi................

No you do not understand what I, or others, are saying here. And no, my toon is not a jedi. If you must know, at the moment my toon is BH 3xxx and TKA xx42. Thanks for the laugh though.

As far as a techincal explanation of what is happening to the server, I will do it one more time. A description of the various situations is also included for your convinience:

Server status: Online but not able to connect with others making posts about it on the forums

Most likely this means the server is deadlocked. Please feel free to read other posts to confrim. What is a deadlock? Again feel free to use the forum's search feature to find more information on this but I will also explain here, again, for your convinience.

A deadlock means that Process B is waiting for confirmation from Process A that it has completed. However, Process A is also waiting confirmation from Process B that it is also ready. With both awaiting action from the other process, this is what is known as a deadlock. In terms of this particular server, both of these processes are a part of passing clients onto the server. While you may be able to log into your account and see your characters, you can't get past the "Connecting to the server...".

In this case, the server is truly online as the status states, however it is unable to pass clients onto the server and, therefore, you and everyone else who is attempting to log into the test center are experiencing the same problem.

Server status: Online After using the search feature or by taking a quick look into the TC Nova forum you find that there aren't any others complaining about the server being down

Check the IRC. If no one there is having problems there may be a chance that you are having a problem. Contact support on IRC or by another means as listed in the support forum as well as in various other places.

Server status: Offline Clearly no explanation needed.

Hope this helps.

[Durka Durka]

First and foremost, neither of the people trying to enforce "the rules" here have any standing here. Honestly, they are just acting like bored children, so just shrug it off.

Secondly, asking "is the server up" is not the same as "what does "Online" mean?" In my understanding of it (which could be entirely wrong), the status on the left is connected to the Zone server which can be up independently of a log in server. Still, it is not incorrect to say the server is 'online' because people who are logged in still have access to it. I don't think it needs to be changed, at least not at this time as it's not an essential feature.

[Ediwaos]

First and foremost, neither of the people trying to enforce "the rules" here have any standing here. Honestly, they are just acting like bored children, so just shrug it off.
.

Sorry you feel this way. I'm actually not bored :) But thanks for a good contribution to the thread (and there is truly no sarcasm intended there as it is a good contribution).

[Vlada]

First and foremost, neither of the people trying to enforce "the rules" here have any standing here. Honestly, they are just acting like bored children, so just shrug it off.

Secondly, asking "is the server up" is not the same as "what does "Online" mean?" In my understanding of it (which could be entirely wrong), the status on the left is connected to the Zone server which can be up independently of a log in server. Still, it is not incorrect to say the server is 'online' because people who are logged in still have access to it. I don't think it needs to be changed, at least not at this time as it's not an essential feature.

We don't make the rules, we don't enforce the rules, we remind people that are to lazy to read the rules that they actually exist and that they are breaking them.

This thread was necroed for a purpose of inquiring about server status, only first 2 or 3 pages are related to the issue mentioned in the title that was resolved. If you don't know what you are talking about, please stop posting.

[scoobtronix]

ahhh

[Belisarius]

Could anyone confirm or deny that this problem is back? I'm having trouble logging on again, and the server only has 190 people logged in but I'd like some independent confirmation if possible.

And if the answer to my question was posted above I apologize, but I must have overlooked it with all the petty insults and ranting non-sensical flaming going on.

[skulltaker]

Looks like the same problem to me.

Oh well back to Dragon age

[Ediwaos]

Click on a link:

http://www.swgemu.com/forums/irc.php
http://www.swgemu.com/forums/irc.php
http://www.swgemu.com/forums/irc.php

Type /join #status

[lei]

...
And if the answer to my question was posted above I apologize, but I must have overlooked it with all the petty insults and ranting non-sensical flaming going on.

Well, sometimes it seems as if some ppl just wait for someone asking questions which should not be asked :)

Anyway - whats annoying to me is that TC Nova often is taken down with hardly any announcement ... just being in fight I see there has been a message "20 seconds until server shutdown" ... and the server is dead. Guess it wont drive the server operators that mad if the countdown is 2 minutes with announcement all 30 sec so there is enough time to log out normally.