Quote:
Originally Posted by inyri
You're actually posting in it, in addition to posting in the very thread that explains what the problem is and that it's related to downtime.
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Actually this is a thread from a while back, but with it's title, it's a natural place to look for someone who's not terribly familiar with the forums. Particularly when it's describing the same issue. So... people are posting in it... and other posters are acting like they're idiots for doing so.
There is no official post about today's downtime that I can see... so naturally, due to the title, new folks are going to look here for answers, and skip around to see what they can find out. Since the first post is from 5/3, people will likely skip to the end of the thread for information, and instead they're getting railed at by someone for posting in the thread, stating that simply that they're having the same issue, so that it's not a localized issue. As you said, CSR's are being patient with these folks, but when you've got community members coming off as they have in this thread, you drive away those new players from what is an important tool... the forums...
As a CSR, if you want to solve the problem, or help solve it, perhaps an 'unoffical/official' update on the first page about TODAY's issue is in order, as well as a request to refrain from further posting on the matter. If people continue to post about it, they get what they deserve... Just a thought.