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-   -   Forum Account Rollback 09/15/10 (http://archive.swgemu.com/forums//showthread.php?t=72611)

Max 09-15-2010 08:52 AM

Forum Account Rollback 09/15/10
 
Good morning everyone,

Around 7am EST on Wednesday 15th September, a database error occured which culminated in the loss of all forum accounts. As a result, we have had to roll back all user accounts to their state on June 4th 2010. No other areas / functions have been disrupted - all posts, threads, PMs etc are as they were when you last saw them.

You will be unable to log in if you registered your account after June 4th 2010. Unfortunately you will need to register a new one. Please note that any posts you have made on your previous account will still exist, they will simply come up as from a guest account under your name.

If you registered BEFORE June 4th 2010 and are still having trouble logging in, it is likely that you have changed your password since then. Try using your password from June if you remember it, or use the “Forgot my password” function. If you are still unable to login using your old email / password, please contact us through the support@swgemu.com email and we will get you a new password (or do our best to help you out!)

We’re extremely sorry about any harm that has been done. It was unforeseeable, and to combat this in the future, we will be significantly stepping up our server backups to (at least) weekly cycles.

Kind regards, and sincere apologies

Vlada 09-15-2010 09:02 AM

Thanks for the heads-up. :)

09-15-2010 11:11 AM

Any idea when this will be fixed?

Max 09-15-2010 11:32 AM

Updated. Please read carefully.

09-15-2010 11:40 AM

Quote:

Originally Posted by Max (Post 733792)
Good morning everyone,

Around 7am EST on Wednesday 15th September, a database error occured which culminated in the loss of all forum accounts. As a result, we have had to roll back all user accounts to their state on June 4th 2010. No other areas / functions have been disrupted - all posts, threads, PMs etc are as they were when you last saw them.

You will be unable to log in if you registered your account after June 4th 2010. Unfortunately you will need to register a new one. Please note that any posts you have made on your previous account will still exist, they will simply come up as from a guest account under your name.

If you registered BEFORE June 4th 2010 and are still having trouble logging in, it is likely that you have changed your password since then. Try using your password from June if you remember it, or use the “Forgot my password” function. If you are still unable to login using your old email / password, please contact us through the support@swgemu.com email and we will get you a new password (or do our best to help you out!)

We’re extremely sorry about any harm that has been done. It was unforeseeable, and to combat this in the future, we will be significantly stepping up our server backups to (at least) weekly cycles.

Kind regards, and sincere apologies

Are you telling me my toons and items are gone for good?

Lobreeze 09-15-2010 11:49 AM

Quote:

Originally Posted by firsttolastt (Post 733841)
Are you telling me my toons and items are gone for good?

Even if they are its getting wiped soon anyway.

badboy09 09-15-2010 11:50 AM

Quote:

Originally Posted by firsttolastt (Post 733841)
Are you telling me my toons and items are gone for good?

if they arent now they will be in the matter of days/weeks.

09-15-2010 12:04 PM

For the people who have and the people who are going to post about the wipe.

The wipe has no date. Even if it is a week from now id still like to do some BHing till then. Just because the wipe is "Soon" Which it dosint seem to be soon. Who is to say i or anyone else cant enjoy the play time till then. Why are people so quick to go OMG QQ who cares the wipe is soon. You can still play and enjoy it until then.

Lobreeze 09-15-2010 12:08 PM

This is a test centre, you shouldn't get too attached to your toons. You can still log in and enjoy, but database persistence is no guarantee on, you guessed it, a test centre.

09-15-2010 12:15 PM

Quote:

Originally Posted by Lobreeze (Post 733858)
This is a test centre, you shouldn't get too attached to your toons. You can still log in and enjoy, but database persistence is no guarantee on, you guessed it, a test centre.

Im sorry where did you get that im attached or that i was unaware of how the test center works? I simple asked for a more stright forward answer as the one given didint clearly state if the account/toons were or were not recoverable. So yes i know how a test center works and im not upset or blaming anyone if this is the case. So please learn to read before you flame.

Z Ray 09-15-2010 12:18 PM

I would write something to the effect of what lobreeze said but then I realized I have said it like one million times.

kaelvin 09-15-2010 12:30 PM

Quote:

Originally Posted by firsttolastt (Post 733841)
Are you telling me my toons and items are gone for good?

you need to re read O(riginal)P(ost).
this is a FORUM account rollback.
the server for the website and the server for the test center are NOT the same.

Shoryuu 09-15-2010 12:31 PM

Quote:

Originally Posted by firsttolastt (Post 733870)
And i would tell you to read my reply to him/her. Dont worrie. Logic is hard for most people. You are not alone with the inability to use basic common sense and logic.

You will be unable to log in if you registered your account after June 4th 2010. Unfortunately you will need to register a new one.

Theres your answer in case you didn't bother reading the post. You dont need clarification with the following post above.

kaelvin 09-15-2010 12:33 PM

i give up Lobreeze is right.

Vlada 09-15-2010 12:34 PM

Just register with you old user names and hope that what happened wont affect NOVA, forums were not affected, all threads and posts are still here.

I'm probably giving you false hope, but its worth a try.

Aslad 09-15-2010 12:59 PM

Does this mean PimpC is gone? HALELUJIAH!!!

andaran 09-15-2010 01:18 PM

resetted my password.
logged half an hour ago in the game and everthing was ok.

nitan 09-15-2010 02:09 PM

Quote:

Originally Posted by andaran (Post 733902)
resetted my password.
logged half an hour ago in the game and everthing was ok.

Well can't do that atm.. :)

Quote:

Sorry, registration has been disabled by the administrator.
My friends tryed to redo their accounts, sadly they lost them, yet they know its a test server, its abit sad for the moment that they nearly done their template for testing, so they were ready what they would go when wipe came along :)

cK` 09-15-2010 03:31 PM

Quote:

Originally Posted by Aslad (Post 733894)
Does this mean PimpC is gone? HALELUJIAH!!!

I liked him.

Vlada 09-15-2010 03:44 PM

Quote:

Originally Posted by Aslad (Post 733894)
Does this mean PimpC is gone? HALELUJIAH!!!

Nope...

http://www.swgemu.com/forums/showthread.php?t=72627

Kierra 09-15-2010 04:36 PM

Does anyone know when the accounts that are newer will be able be recreated/retrieved? My husband made his account August 15th and he is looking for the "create acct" thingie and it's disabled. I need him to be able to log on, so he can farm for a NS bicep for me! lol ;)

BountyKillah 09-15-2010 05:07 PM

great my 3 best weapons disappear snif snif :\

dedaskalion 09-15-2010 05:47 PM

Oh my, this is terrible.

cK` 09-15-2010 06:02 PM

Quote:

Originally Posted by dedaskalion (Post 734040)
Oh my, this is terrible.

hahaha.

Aslad 09-15-2010 06:07 PM

Quote:

Originally Posted by Vlada (Post 733987)

Yeah just saw that Vlada. What a shame. Back and with a vengance it would seem.

felicity 09-15-2010 06:46 PM

It appears new registration is locked, how do people create accounts if they are newer than June 4th?

emeecai 09-15-2010 06:53 PM

would this be why my nav bar says i have 2 unread notifications(pm's) but my inbox says i have nothing when i go to it?

Vlada 09-15-2010 06:54 PM

Quote:

Originally Posted by felicity (Post 734097)
It appears new registration is locked, how do people create accounts if they are newer than June 4th?

They don't, they need to wait i think.

Max 09-15-2010 06:54 PM

Quote:

Originally Posted by felicity (Post 734097)
It appears new registration is locked, how do people create accounts if they are newer than June 4th?

Registration has now been re-enabled.

felicity 09-15-2010 06:57 PM

He cleared cookies, but it still says disabled. /sadpanda

felicity 09-15-2010 07:08 PM

now it's working, thank you for saving me from emoHusband(tm) :)

09-15-2010 07:20 PM

I had to reset my pw to get back on forums, but when i enter my name/pw to log onto nova im getting "banned for 0 days 0 hours 0 minutes"

usranger 09-15-2010 10:43 PM

Ya im having the same problem with my little brothers account

yuri1572 09-16-2010 08:48 AM

This happened again this morning. Had to re-register.

Kyrios 09-16-2010 02:44 PM

Quote:

Originally Posted by Max (Post 733792)
Around 7am EST on Wednesday 15th September, a database error occured which culminated in the loss of all forum accounts.


...roll back all user accounts to their state on June 4th 2010.

I wonder about regulary database backups.
To backups just every quarter seems...."unnatural"... :emperor:

forgottensun 09-16-2010 04:52 PM

Since forum & in-game bans are linked, does this mean that all the people who were banned in the past 3 months are now unbanned?

Dracaris 09-16-2010 04:56 PM

Quote:

Originally Posted by forgottensun (Post 734661)
Since forum & in-game bans are linked, does this mean that all the people who were banned in the past 3 months are now unbanned?

Yes.

dedaskalion 09-16-2010 05:06 PM

Quote:

Originally Posted by Dracaris (Post 734663)
Yes.

I'm still getting a banned message when I try to login to the login server.

Kayliaah 09-16-2010 05:08 PM

Quote:

Originally Posted by Kyrios (Post 734586)
I wonder about regulary database backups.
To backups just every quarter seems...."unnatural"... :emperor:

QFE.



Oh wait.

psimi 09-17-2010 12:23 PM

In NOVA all accs are working
ty for notice


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