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I think it's a couple of things:
This is a big one. Lack if updates as to what exactly is being worked on, and how far we are in the process of these things being worked on. A simple post every few days, or once a week on what is going on, problems that are associated with these issues, and what's being done to fix it... Things like this would be a big confidence builder for the community. Not everyone has all day to spend in IRC waiting to get a sliver of information on what's going on.
New members that come here are not greeted with friendliness, but rather ridicule. This goes hand in hand with IRC. If someone asks a question in the wrong channel it's a flaming field day.
I think a lot has to do with the various server sites that have popped up as well. Players seem to spend a good amount of time on the forums and IRC of the server that they will be playing on.
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