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Fresh start on forums
Delete all, crowd with guides,readmes, rules and howtos, for dumbs, not that you think it's understandable, ask your granny if she gets it...
HAve a timeline, wowroster has a great timeline and progress update system that is build inside dragonfly... swapping to that would give you a lot more versability than a plain vbulletin forum...
Don't think IRC is the best way to communicate... is not good during test sessions, because you will not be alttabbing the game to check irc, better an ingame channel, nor good for keeping relationship with the community, if you're not ther, you miss the info... damn! I was working/sleeping/feeding the raptor... and I will not know anymore... because I'm scared of asking...
No direct devs intervention, they get pissed because of what we say, and we get pissed because they don't say much... Q/Q threads, IRC sessions with them, but no direct participation (they can always have a multinick to lurk forums...)
Polls, lots of polls, poll new suggestions...
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