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IRC - Only use for Real Time Chat Server testing until you can get a Global Chat working on the server. IRC is not something casual people are going to figure out nor participate in when activity in the rooms can be from tons of non-essential banter to silence.
Forums - Structure, Structure, Structure. Right now navigating for information that is already out there is a pain, also there is a lot of outdated information on the forums that is confusing to non geeks.
Ask for participation - When you were first starting out there were several very direct requests from the community members for information about the game, logs, etc. Give us the same requests and many will help as they can. Now it seems as more of your work is behind closed doors, we can't contribute unless you request some very specifics from people. There are even developers out here sitting idle, and if you could block out code that they could assist with or at least help psuedo code, it could be a win win.
What people want the Servers to do - This should be an EASY answer for your team. Bring the game as close to pre-cu operationally as possible, and keep it generic at first to what was provided in pre-cu. This includes full implementation of Crafting, correct NPC spawns, Imperial Drops, Tefing, PVP, location of key NPCs in the pre-cu live world, etc.
Once you provide the game as it was, then you can look for ideas, or changes in administration features, options, add-on, etc. Don't let your goal fall into the gridlock of trying to please everyone or anyone, just make the game EXACTLY as the pre-cu was at first. The only request would be to have at the very least basic CSR Level controls for Admins to assist players, and it appears you are already on top of most of these commands.
Then you can make changes to allow more admin control from everything from holo only jedi to scripted content/NPCs and a way for people of the community to add new content to be shared, including worlds, etc.
JTL should be the last major expansion goal in what you provide as the generic core pre-cu server. Then as time allows let others help in working on bringing on new features like the other planets, etc.
People are screaming to just be a Rifleman/Fencer in a pre-cu world, and there is no MMO that currently offers the diverse pick and choose skill set, so start there and give everyone the basic game and build from there.
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