for all those poeple who think that tech support isn't helping you at all by not being specific enough into the matter i went ahead and solved my problem, i don't play nge but i still managed to have the problem and telling us to have two different games does not help you at all just makes them seem lazy
here we go you read
http://www.dll-files.com/dllindex/dll-files.shtml?mss32
download that and unzip it to your swg folder the main directory of it and there oyu go.