Bi-Weekly Update for 9/28/08

[Ramsey]

Update to Host Transfer Status:

The DNS has began to propagate and the majority of ISP's should have records pointing to our new web server. The support site is back up.

The addresses "irc.swgemu.com" and "chicago.swgemu.com" are currently down. We will be fixing those as soon as possible.

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Update made to BiWeekly (thanks max!):

-> Added to fixes:
Farmer John has made vehicles now save to the database. This means that your vehicles will no longer dissapear after you log out. Vehicle deeds will also now dissapear after use.

-> Added a CSR notice:
The tickets and bug reports we've been receiving so far have been really good, however we really want to implore most people to add more detail and clarity to their tickets. For those reporting bugs, we need as much detail as possible to help fix them. Bugs can also be subjective, so detail about your character, recent actions and location is also essential. For more info on how to write excellent bug reports, view this guide.
We also need as much detail as possible to provide accurate support for troubles you be encountering. Stating something like "I can't get onto the server and everyone on IRC says its up" is not nearly enough info for us to figure out what's wrong. Time and date, what troubleshooting you have tried, and filling out all the fields provided all help us solve your problems quickly.
Good job so far, but we still need more of your help.