Forum Account Rollback 09/15/10

[felicity]

now it's working, thank you for saving me from emoHusband(tm)

I had to reset my pw to get back on forums, but when i enter my name/pw to log onto nova im getting "banned for 0 days 0 hours 0 minutes"

[usranger]

Ya im having the same problem with my little brothers account

[yuri1572]

This happened again this morning. Had to re-register.

[Kyrios]

Originally Posted by Max

Around 7am EST on Wednesday 15th September, a database error occured which culminated in the loss of all forum accounts.


...roll back all user accounts to their state on June 4th 2010.

I wonder about regulary database backups.
To backups just every quarter seems...."unnatural"...

[forgottensun]

Since forum & in-game bans are linked, does this mean that all the people who were banned in the past 3 months are now unbanned?

[Dracaris]

Originally Posted by forgottensun

Since forum & in-game bans are linked, does this mean that all the people who were banned in the past 3 months are now unbanned?

Yes.

[dedaskalion]

Originally Posted by Dracaris

Yes.

I'm still getting a banned message when I try to login to the login server.

[Kayliaah]

Originally Posted by Kyrios

I wonder about regulary database backups.
To backups just every quarter seems...."unnatural"...

QFE.



Oh wait.

[psimi]

In NOVA all accs are working
ty for notice

[studrandbo]

i had to re register twice, but everything is ok. all of my characters are there on nova.

[rasec]

Hi,

My character (loboso) was wiped. I'm not sure if my re-registering is going to appear as multiple accounts.

Just in case.

[lenco12]

Originally Posted by Vlada

Thanks for the heads-up.

Any idea when this will be fixed?

[Vlada]

Originally Posted by lenco12

Any idea when this will be fixed?

It is "fixed", well as fixed as its going to be until they archive the whole thing and we register on new forum.

[GammerTag]

Originally Posted by Max

Good morning everyone,

Around 7am EST on Wednesday 15th September, a database error occured which culminated in the loss of all forum accounts. As a result, we have had to roll back all user accounts to their state on June 4th 2010. No other areas / functions have been disrupted - all posts, threads, PMs etc are as they were when you last saw them.

You will be unable to log in if you registered your account after June 4th 2010. Unfortunately you will need to register a new one. Please note that any posts you have made on your previous account will still exist, they will simply come up as from a guest account under your name.

If you registered BEFORE June 4th 2010 and are still having trouble logging in, it is likely that you have changed your password since then. Try using your password from June if you remember it, or use the “Forgot my password” function. If you are still unable to login using your old email / password, please contact us through the support@swgemu.com email and we will get you a new password (or do our best to help you out!)

We’re extremely sorry about any harm that has been done. It was unforeseeable, and to combat this in the future, we will be significantly stepping up our server backups to (at least) weekly cycles.

Kind regards, and sincere apologies

Is it Possible to put this on a page accessable to people that lost their account. I spent the last 3 days worried that I was baned for some unknown reason. I am sure others might have the same problem.