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  #31  
Old 09-15-2010, 07:08 PM
felicity felicity is offline
 
Join Date: Apr 2007
Posts: 3
now it's working, thank you for saving me from emoHusband(tm)
  #32  
Old 09-15-2010, 07:20 PM
xosso
Guest
 
Posts: n/a
I had to reset my pw to get back on forums, but when i enter my name/pw to log onto nova im getting "banned for 0 days 0 hours 0 minutes"
  #33  
Old 09-15-2010, 10:43 PM
usranger usranger is offline
 
Join Date: Sep 2010
Location: Dantooine
Posts: 117
Ya im having the same problem with my little brothers account
  #34  
Old 09-16-2010, 08:48 AM
yuri1572 yuri1572 is offline
 
Join Date: Sep 2010
Posts: 8
This happened again this morning. Had to re-register.
  #35  
Old 09-16-2010, 02:44 PM
Kyrios Kyrios is offline
 
Join Date: May 2007
Posts: 48
Quote:
Originally Posted by Max View Post
Around 7am EST on Wednesday 15th September, a database error occured which culminated in the loss of all forum accounts.


...roll back all user accounts to their state on June 4th 2010.
I wonder about regulary database backups.
To backups just every quarter seems...."unnatural"...
  #36  
Old 09-16-2010, 04:52 PM
forgottensun forgottensun is offline
 
Join Date: Jul 2009
Location: VA
Posts: 48
Since forum & in-game bans are linked, does this mean that all the people who were banned in the past 3 months are now unbanned?
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  #37  
Old 09-16-2010, 04:56 PM
Dracaris Dracaris is offline
 
Join Date: May 2010
Posts: 51
Quote:
Originally Posted by forgottensun View Post
Since forum & in-game bans are linked, does this mean that all the people who were banned in the past 3 months are now unbanned?
Yes.
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  #38  
Old 09-16-2010, 05:06 PM
dedaskalion dedaskalion is offline
Banned
 
Join Date: Apr 2007
Posts: 2,075
Quote:
Originally Posted by Dracaris View Post
Yes.
I'm still getting a banned message when I try to login to the login server.
  #39  
Old 09-16-2010, 05:08 PM
Kayliaah Kayliaah is offline
 
Join Date: Jul 2008
Location: Mos Paris
Posts: 2,588
Quote:
Originally Posted by Kyrios View Post
I wonder about regulary database backups.
To backups just every quarter seems...."unnatural"...
QFE.



Oh wait.
  #40  
Old 09-17-2010, 12:23 PM
psimi psimi is offline
 
Join Date: Aug 2009
Posts: 2
In NOVA all accs are working
ty for notice
  #41  
Old 09-17-2010, 08:38 PM
studrandbo studrandbo is offline
 
Join Date: Sep 2010
Location: Colusa, California
Posts: 16
i had to re register twice, but everything is ok. all of my characters are there on nova.
  #42  
Old 09-17-2010, 08:52 PM
rasec rasec is offline
 
Join Date: Sep 2010
Posts: 1
Hi,

My character (loboso) was wiped. I'm not sure if my re-registering is going to appear as multiple accounts.

Just in case.
  #43  
Old 09-17-2010, 10:58 PM
lenco12 lenco12 is offline
 
Join Date: Sep 2010
Posts: 1
Quote:
Originally Posted by Vlada View Post
Thanks for the heads-up.
Any idea when this will be fixed?
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  #44  
Old 09-18-2010, 04:13 AM
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Vlada Vlada is offline
SWGEmu Moderator
ManagerCommunity TeamDeveloperAdministrator
 
Join Date: Feb 2007
Location: IRC #swgemusupport
Posts: 6,948
Quote:
Originally Posted by lenco12 View Post
Any idea when this will be fixed?
It is "fixed", well as fixed as its going to be until they archive the whole thing and we register on new forum.
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  #45  
Old 09-18-2010, 05:27 AM
GammerTag GammerTag is offline
 
Join Date: Sep 2010
Posts: 3
Quote:
Originally Posted by Max View Post
Good morning everyone,

Around 7am EST on Wednesday 15th September, a database error occured which culminated in the loss of all forum accounts. As a result, we have had to roll back all user accounts to their state on June 4th 2010. No other areas / functions have been disrupted - all posts, threads, PMs etc are as they were when you last saw them.

You will be unable to log in if you registered your account after June 4th 2010. Unfortunately you will need to register a new one. Please note that any posts you have made on your previous account will still exist, they will simply come up as from a guest account under your name.

If you registered BEFORE June 4th 2010 and are still having trouble logging in, it is likely that you have changed your password since then. Try using your password from June if you remember it, or use the “Forgot my password” function. If you are still unable to login using your old email / password, please contact us through the support@swgemu.com email and we will get you a new password (or do our best to help you out!)

We’re extremely sorry about any harm that has been done. It was unforeseeable, and to combat this in the future, we will be significantly stepping up our server backups to (at least) weekly cycles.

Kind regards, and sincere apologies
Is it Possible to put this on a page accessable to people that lost their account. I spent the last 3 days worried that I was baned for some unknown reason. I am sure others might have the same problem.
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