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  #1  
Old 09-21-2009, 08:28 PM
Ekaika Ekaika is offline
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Post [NOVA] I can't connect!?

Hi folks,

Yes, we know. I am repeatedly seeing this question in IRC and on the forums, so let's be clear.

Within hours of our latest patch, we reached 750+ users on our Test Center. Reports are now that our latest record is 950+. We have remained at user limit since, and we are so excited you all are enjoying yourselves on our server!

We are now capping the user limit on TC, in an attempt to find the best possible balance between lag and max users. The cap is fluctuating between 700 and 900 users.

Q: Why is TC capped?


A: Your donations allow a shared 100mb line. At peak usage times, or other random times during a day, our allocated bandwidth is reduced. Unfortunately, we cannot afford the money it takes to buy a dedicated line. We'll have to deal with what we have for now.

Q: Are you sure it's not your hardware?

A: We're sure. With 800-900 users online, we were using ~50% of our hardware resources. This is not a problem. The issue is most definitely bandwidth. Also, for this patch there are a few things that are CPU/RAM intense that are being fixed in the OR, so this usage stat is surely not a number to count on for 1.0.

Q: What do I have to do to get on TC?

A: Select your character, and let LPE sit at "Connecting to Galaxy." When a spot opens up, you will automatically load in.

Q: I can't connect, but I don't think this is the problem.

A: VERIFY THE SERVER IS UP. Join IRC channel #status and do a /tcinfo there. If it is indeed up.. then please email community@swgemu.com, or join our IRC support channel #swgemusupport, and we will try to help you. Be patient, there are 100's of you asking for help, and we're doing the best we can to get to you all.

Thanks as always for your support of pre-cu and SWGEmu. See you around the Galaxy!

Last edited by Ekaika; 09-22-2009 at 07:01 AM.
  #2  
Old 09-21-2009, 08:42 PM
RagnarokStrike RagnarokStrike is offline
 
Join Date: Jul 2009
Posts: 161
Hopefully we'll reach the 1K cap soon.
  #3  
Old 09-21-2009, 08:46 PM
Rouge Rouge is offline
 
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Posts: 300
I'd love to donate but I don'tz haz paypal or a credit card :/
Oh well, it'll start while I'm asleep at least...
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  #4  
Old 09-21-2009, 09:12 PM
Teg Teg is offline
 
Join Date: Dec 2006
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Quote:
Originally Posted by Ekaika View Post
Unfortunately, we cannot afford the $20,000 it takes to buy a dedicated line.
I'm curious, where is the server being hosted?

A 100mbit/sec commit w/gigabit burst in a US datacenter shouldn't even cost 1/10th that amount (and I doubt you'd really need a full 100mbit commit at the moment).

I do production service engineering/operations for a living, so I'm at your disposal if you guys would like some help researching and/or implementing an alternate hosting arrangement.
  #5  
Old 09-22-2009, 03:19 AM
Oru Oru is offline
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Quote:
Originally Posted by Teg View Post
I'm curious, where is the server being hosted?

A 100mbit/sec commit w/gigabit burst in a US datacenter shouldn't even cost 1/10th that amount (and I doubt you'd really need a full 100mbit commit at the moment).

I do production service engineering/operations for a living, so I'm at your disposal if you guys would like some help researching and/or implementing an alternate hosting arrangement.
Well there is a deal for $800 at our provider for a dedicate 100mbit line. The donations could almost cover that but for now we are also renting 2 server boxes. Probably some servers will be donated in the near future so we can solve this problem finally.

By the way, we are using up around 30 mbit of our shared line at our peak times so that's why we would really need a dedicated one now.
  #6  
Old 09-22-2009, 04:22 AM
Ashur Ashur is offline
 
Join Date: Dec 2006
Location: Norway Larvik
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Quote:
Originally Posted by Oru View Post
Well there is a deal for $800 at our provider for a dedicate 100mbit line. The donations could almost cover that but for now we are also renting 2 server boxes. Probably some servers will be donated in the near future so we can solve this problem finally.

By the way, we are using up around 30 mbit of our shared line at our peak times so that's why we would really need a dedicated one now.
wasnt there a guy that donated servers to you? was a thread about it in the swgemu forum
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  #7  
Old 09-30-2009, 01:24 PM
krachera krachera is offline
 
Join Date: Jan 2007
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Quote:
Originally Posted by Oru View Post
Well there is a deal for $800 at our provider for a dedicate 100mbit line. The donations could almost cover that but for now we are also renting 2 server boxes. Probably some servers will be donated in the near future so we can solve this problem finally.

By the way, we are using up around 30 mbit of our shared line at our peak times so that's why we would really need a dedicated one now.
$800? That's expensive. In town about 30km(20 miles) from here they have a connections at 100/100mbit and they promise the connection won't drop below 50mbit for less then $100.

To bad i don't live there
  #8  
Old 09-30-2009, 02:01 PM
x-Ammo-Nx-x x-Ammo-Nx-x is offline
 
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Quote:
Originally Posted by Oru View Post
Probably some servers will be donated in the near future so we can solve this problem finally.
I've tried contacting a dozen members of staff about donating a server for the Emu team but am yet to get any reply. A simple no thank you would be suffice, then I don't have to keep trying to chase people up about it and being ignored on IRC.

It is hard to want to help a team when you are constantly hit with a wall of silence.
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  #9  
Old 09-30-2009, 02:12 PM
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Vlada Vlada is offline
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Quote:
Originally Posted by x-Ammo-Nx-x View Post
I've tried contacting a dozen members of staff about donating a server for the Emu team but am yet to get any reply. A simple no thank you would be suffice, then I don't have to keep trying to chase people up about it and being ignored on IRC.

It is hard to want to help a team when you are constantly hit with a wall of silence.
Did you try to PM or email Eka or Max?
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  #10  
Old 09-30-2009, 02:21 PM
x-Ammo-Nx-x x-Ammo-Nx-x is offline
 
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Quote:
Originally Posted by Vlada View Post
Did you try to PM or email Eka or Max?
Yes.
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  #11  
Old 09-21-2009, 10:02 PM
Ekaika Ekaika is offline
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A loose inaccurate number, edited out of my OP for now.
  #12  
Old 09-22-2009, 03:28 AM
ANewHope ANewHope is offline
 
Join Date: Aug 2007
Posts: 264
C'mon, statistically speaking one of the ~1000 people who play daily has to come from a family fabulously wealthy enough to drop $500-1000 in a single donation without batting an eye and finally resolve this issue for everyone.

It's for the Emu!

Last edited by ANewHope; 09-22-2009 at 03:31 AM.
  #13  
Old 09-22-2009, 04:58 AM
Ekaika Ekaika is offline
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Again, hardware isn't a problem, it's the pipe.
  #14  
Old 09-22-2009, 06:47 AM
Oru Oru is offline
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Yeah, it's not the hardware the problem but it can lower our costs if we don't have to rent them. Those donated servers have yet to arrive as far as i know.
  #15  
Old 09-22-2009, 08:37 AM
arween arween is offline
 
Join Date: Dec 2006
Location: Munich - Germany
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These 500-900 users are online, cause you DEVs did your work very well! Thank you very much.
I hope, severall users do it like me and donate every month what they can (for myself I donate 13,--EUR a' month, thats what Ive payed at PreCU time to SOE), cause the SWGEMU is nearly the old one and should be supportet to reduce the lag and giving more users the chance to log in :-)
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