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  #1  
Old 08-14-2009, 08:15 PM
Ekaika Ekaika is offline
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Exclamation [NOTICE] Why was my account banned?

Hello!

As you know we make attempts to prohibit multiple accounts. Sometimes, folks that are innocent this get caught in the net.

If you are attempting to sign up multiple members in a household, or have found yourself or someone you live with recently banned, please contact us immediately so we can sort through the problem. We regularly address concerns via email.

community@swgemu.com

WHEN YOU EMAIL: Please list all the account names, and clearly outline in legible form what the situation is after having reviewed our policy on the matter.


PLEASE EMAIL US ONLY ONCE, MORE THAN THIS CLOGS THE SHARED ACCOUNT AND WILL ONLY SLOW DOWN THE RESPONSE TIME!


We know this can be confusing and frustrating, however, for our own security, as well as that of our community, we take this necessary and important step. Please be patient as we address your concern.

Thanks for your understanding, and continued support of SWGEmu!

(note: Please do not ask staff how we apply our security measures or discuss it on the forums, simply email us at the listed address and we will get to your problem asap)

Last edited by Ekaika; 10-03-2009 at 10:55 PM.
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  #2  
Old 08-20-2009, 02:48 PM
Ekaika Ekaika is offline
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Bump. Still getting a lot of emails from very confused individuals. Please see this thread.
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  #3  
Old 08-20-2009, 02:52 PM
KroniK KroniK is offline
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This thread can be found in my Helpful links thread as well.
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  #4  
Old 08-23-2009, 02:14 PM
OmaddaSzool OmaddaSzool is offline
 
Join Date: Jan 2007
Posts: 304
I sent an email for multiple users within the same house.

I haven't gotten any word back and I was just curious if there's anything else I should do.

Last thing we want to do is cause any nuisance for the team!

Thanks!
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  #5  
Old 08-23-2009, 03:55 PM
Ekaika Ekaika is offline
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You only need contact us if your account gets flagged by the system. Our checks are automated, so if you run into a problem simply email us and we'll sort it.
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  #6  
Old 09-15-2009, 08:55 PM
megastarwars megastarwars is offline
 
Join Date: Sep 2009
Posts: 1
how exactly do you know if you are banned?
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  #7  
Old 09-15-2009, 08:56 PM
corbaer corbaer is offline
 
Join Date: Oct 2008
Posts: 1,605
Quote:
Originally Posted by megastarwars View Post
how exactly do you know if you are banned?
A. You can't post here.

B. You'll know. Srsly.
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  #8  
Old 09-18-2009, 09:58 PM
Benjamin367 Benjamin367 is offline
 
Join Date: Oct 2008
Posts: 1
???
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  #9  
Old 09-21-2009, 02:32 AM
Millshive Millshive is offline
 
Join Date: Jan 2007
Location: Einatos, Dantooine
Posts: 67
Quote:
Originally Posted by corbaer View Post
A. You can't post here.

B. You'll know. Srsly.
B is pretymuch you try logging on the game with the banned account and a message comes up saying "this account is banned"

thats how you'll know
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  #10  
Old 05-14-2010, 03:17 AM
ShadowViper ShadowViper is offline
 
Join Date: Dec 2006
Posts: 50
Bump
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  #11  
Old 05-23-2010, 02:46 PM
Lohl Lohl is offline
 
Join Date: May 2010
Location: Dantooine
Posts: 2
I've sent an email to the community email concerning an account my wife tried to create this morning. Was just wondering if anyone has been able to check that out for us?
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  #12  
Old 05-23-2010, 02:53 PM
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Vlada Vlada is offline
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Quote:
Originally Posted by Lohl View Post
I've sent an email to the community email concerning an account my wife tried to create this morning. Was just wondering if anyone has been able to check that out for us?
It will take them a couple of days to take any action, they get hundreds of emails every day.
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  #13  
Old 05-23-2010, 03:08 PM
Lohl Lohl is offline
 
Join Date: May 2010
Location: Dantooine
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Thank you for the response
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